Refunds Policy – Request for Money Back and Status

Travel plans can change unexpectedly, and when flights are cancelled or plans are altered, knowing your airline’s refund policy is essential. Whether you’re seeking a full refund, travel credit, or simply want to check your refund status, this guide will help you navigate the process with confidence and ease.

What Is an Airline’s Refund Policy?

An airline’s refund policy outlines the terms and conditions under which passengers can request their money back for unused, cancelled, or changed tickets. The policy covers:

• When you’re eligible for a refund
• How to request a refund
• The timeline for receiving your money back
• Special conditions for non-refundable or partially used tickets

Understanding your airline’s refund policy ensures you make informed decisions and reduces stress when travel plans change.

Who Is Eligible for a Refund?

Eligibility depends on several factors, including ticket type, reason for cancellation, and the airline’s specific rules. You may qualify for a refund if:

• The airline cancels your flight or makes significant schedule changes
• You have a refundable ticket and choose to cancel
• There’s a medical emergency (with proper documentation)
• You were denied boarding due to overbooking
• Your flight was delayed beyond a reasonable time (varies by airline and country)

Non-refundable tickets may still be eligible for partial refunds, travel credits, or vouchers depending on the circumstances and the airline’s refund policy.

How to Request a Refund – Step by Step

Want your money back? Here’s how to request a refund for your airline booking:

1. Review the Refunds Policy

Check your airline’s website for the refund policy. Note any restrictions, time limits, and whether your ticket is refundable or non-refundable.

2. Locate Your Booking

Access your booking through the airline’s website or app. You’ll typically need your reservation code and last name.

3. Start the Refund Request

Find the “Request Refund” or “Manage Booking” option. Follow the prompts to submit your refund request. Some airlines require you to fill out a form or contact customer service.

4. Provide Documentation (If Required)

For special cases (illness, bereavement, denied boarding), airlines may ask for supporting documents. Upload or email as instructed.

5. Confirm and Track Your Refund Status

After submitting your request, you’ll receive confirmation. Most airlines provide a reference number or let you check your refund status online.

Tip:
Passengers, airline users, and travellers can easily get help by calling our FlightsHelpCenter support team or by exploring our help guides and blogs for step-by-step refund assistance.

How Long Does It Take to Get a Refund?

Refund processing times vary by airline and payment method:

• Credit card refunds: Usually 7–20 business days
• Bank transfer or cash: Up to 30 days
• Travel credits or vouchers: Issued almost instantly

Delays can occur during peak periods or mass cancellations. Always keep your confirmation email and follow up if the refund status doesn’t update as expected.

Checking Your Refund Status

To track your refund status:

1. Log in to your airline account and access “Manage Booking” or “Refund Status.”
2. Enter your booking reference and surname.
3. Check for updates or contact customer service if there’s a delay.

Still waiting? Call our FlightsHelpCenter help providers for personalised support, or consult our blog for troubleshooting steps!

Refunds for Cancelled Flights and Special Cases

If your flight is cancelled by the airline, you are typically entitled to a full refund regardless of ticket type. In other cases:

• Voluntary cancellations: Subject to the ticket’s refund policy (full, partial, or credit).
• Denied boarding: Airlines must refund or rebook you.

Force majeure (strikes, emergencies): Airlines may offer credits or rescheduling instead of cash refunds.